The civil aviation industry in India has emerged as one of the fastest growing industries in the country during the last three years. India is currently considered the third largest domestic civil aviation market in the world. India is expected to become the world’s largest domestic civil aviation market in the next 10 to 15 years, as per Mr Jayant Sinha, Union Minister of State for Civil Aviation, Government of India.

Air traffic in India rose 15.80 per cent year-on-year to 280.24 million during April-February 2017-18. Witnessing a growth of 18.50 per cent over the previous year, total passenger traffic stood at a 264.97 million in FY17. India’s passenger traffic grew 15.80 per cent y-o-y to 280.24 million during April-February 2017-18.

As of March 2018, there are nearly 550 commercial aircraft in operation in India.



Course Duration 6 months

Inclusion in Course

You will gain in-depth knowledge of the principles and operational procedures in the airline & aviation industry. You will get the right technical training, and also polish your personality & learn to manage customer enquiries effectively.. FALCUTY WILL Give you all practical as WELL AS theatrical knowledge about ground staff..  Trained about all duties of ground staff.

  • History of Aviation
  • Soft Skill for Aviation Operation
  • Customer Service
  • Security & legislation
  • Airlines & Airport Operation
  • Cargo Management


Age limitation 17 to 27 yrs

Qualification: H.S.C and Above

Good Communication is needed Along with good body structure

100 % Job Guarantee *

Job Roles

Customer Service Agent

While specific job responsibilities can differ, passenger service agents typically handle baggage claims, load cargo, check rider reservations, answer customer inquiries on the phone and in person, sell and collect tickets, assist with passengers with special needs, and perform a number of other customer services .

Reservation Agent

Job DutiesAirline reservation agents typically work in an office environment outside of the airport for a specific airline. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems.

Baggage Handler

Your day-to-day tasks could include: transferring luggage from check-in areas to departure areas. Making sure luggage gets onto the right plane. Moving luggage to and from aircraft holds using trucks, cargo loaders and conveyor systems.

Guest Service Superviser

Customer Service Supervisor Job Responsibilities: Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

Employee Performance Management. Supervisors ensure that job descriptions accurately record the primary responsibilities, qualifications and terms for each job role in their group. They set performance standards for tasks, jobs and roles of their employees. They ensure employees have appropriate and realistic job goals