DEPARTMENTS IN HOTEL

The hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, travelling and additional fields within the tourism industry.
The hospitality industry is an/ industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.).

HOTEL MANAGEMENT

Course Duration 6 months

Inclusion in Course

This course has a wide range of subjects including communication skill, logistics management. We are giving practical knowledge as well as theoretical knowledge about Hospitality.

Part-1 Theory

English grammar
Grooming, communication, & Etiquettes
Interview preparation
Soft skill for Hotel Operation Environment
Customer service for global clientele

Part – 2

Practical
(3 months Paid Internship in Star Category hotels)

Course Traits

Learn all the points of Hotel management, financial management, customer dealing, menu planning, Party planning & Reservations.
Individual Transformation on your Communication Personality Development
100 % job guarantee*

Eligibility:

Age limitation 17 to 27 yrs

Qualification: S.S.C, H.S.C and Above

Good Communication is needed Along with good body structure

100 % Job Guarantee *

Job Roles

Guest Relationship Executive

Attend each guest courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.
Handling guest complaints and concerns in an efficient and timely manner.
Maintain up-to-date information on room rates, current promotions, offers and packages
Co-ordinate with housekeeping for clearing of rooms.

Food ,Beverage, Production & House Keeping Supervisor

Housekeeping supervisors handle complaints and all housekeeping-related customer service concerns and resolve any problems efficiently. They maintain inventory records of cleaning and other supplies and may handle purchasing of materials and equipment maintenance services.

In hotels, they keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills.

Front Office Agent

A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. They essentially check guests in and out, make room reservations and track and report room statuses and rates. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service.

A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the person who would satisfy the request or complaint.

In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.

Food & beverage Service

He or she is responsible to provide Food and Beverage service to guests according to established standards, policies and procedures. Also, provide a courteous and professional service at all times. Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times.

  1. Good knowledge in maintaining all type of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service.
  2. Set up the restaurant according to the table plan, cover layout and standards defined by the hotel’s management.
  3. Attend service briefings prior to each meal period.
  4. Offer Menu and Wine List and attend to napkins.
  5. Take Food and Beverage orders.
  6. Serve Food and Beverage orders.

Assist in stocking linens, china, glass, silver, and food items for service.

Reservation Agents

Reservations agents need to be friendly, have good communication skills and attend to customers’ needs on time. Sometimes they are required to remind the guests of their upcoming reservations or update them on any changes made on their reservations. Hotel reservations agents may work at the front desk or the call center.

Sales & Marketing

A marketing manager in the hotel industry is responsible for maximizing a hotel’s revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities. A hotel marketing manager must maintain awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers. A hotel marketing manager will be responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there.